FREQUENTLY ASKED QUESTIONS

How is ChartSquad Different From a Record Retrieval Service?

ChartSquad is NOT a medical records retrieval service. ChartSquad is a Personal Health Record (PHR). We empower patients to exercise their legal right to request and manage their medical records.

How Long Does it Take for ChartSquad to Collect Records on the Patient’s Behalf?

Our nationwide average turnaround is 15 days. Your result may vary, contact us, we’re happy to help expedite!

How Much Does ChartSquad Charge to Access My Medical Records?

Nothing! ChartSquad offers a Personal Health Record (PHR) account to patients across the nation at absolutely no cost. We encourage patients to take control of their healthcare records without adding any financial burden. No joining fee, no monthly membership fees, no contract, no obligation.

How Much is the Provider Fee/Cost When I Request Records?

ChartSquad maintains an average national provider fee of $6.50 or less, per request. We work hard to eliminate or reduce all provider fees in accordance with federal law, and every request will vary based on the provider’s willingness to comply with federal law.

What if a Provider is Overcharging for the Records I Request?

If we identify a provider is not complying, we will notify you directly. Should the provider refuse to comply, we will provide you with the option to file a complaint with the Office for Civil Rights (OCR) who will follow up with you directly. ¹

¹ ChartSquad has no affiliation with the OCR, a government agency assigned to respond to potential violations of HIPAA.

What if a Provider Refuses to Release Records to ChartSquad?

Refusing to allow patients legal access to their Protected Health Information (PHI) is a violation of federal law, and ChartSquad works with the enforcement bodies directly at your request, to resolve any such violation and deliver the requested records.

Can ChartSquad Get Records from Any Medical Provider or Only Those That Use Your Service?

ChartSquad has no limitations or agreements with medical providers. ChartSquad is for the patient! You can obtain records from any medical provider in the United States.

Do You Operate in Select States?

ChartSquad operates under U.S. Federal Civil Right of Access Laws. We service patients in all US States and Territories.

How Does ChartSquad Deliver the Records I Request?

ChartSquad is a paperless solution that hosts a secure personal health record through which you submit requests – then store, track, manage, and share any records we deliver, as well as those you may choose to upload.

ChartSquad always delivers your records electronically to your secure account.

How Long Will I Have Access to the Records I Request and is There a Size or Storage Limit?

ChartSquad provides unlimited access to your private account with no size or storage limitations and allows you to access records anytime from any internet-connected device.

Who Else Will Have Access to the Records I Request?

ChartSquad operates with the highest level of privacy and security – allowing users exclusive access to their accounts. We empower users with the ability to control access to each record on file.

Can I Share My Records Once You Deliver Them?

ChartSquad enables you with the ability to securely share your records with anyone you choose, for any reason you choose. They are your records and you maintain control of them.

Do You Email Me the Records I Request?

ChartSquad will never email you records outside of our secure portal. This is to maintain strict privacy and security policies required by federal law. You must always access your records by logging into your secure account.